Schedule Assessment
Regional coordinatotor schedules a Field Auditor to execute the
POS assessment.
Employee Roles
regional coordinator
Document Flow
Business Documents
assessment customisation template
Plan & Prepare Assessment
Agree on a date with POS and request appropriate history from Corp
as required
Employee Roles
field auditor
Document Flow
Business Documents
branch history information request
Document Flow
Business Documents
assessment questionnaire (work document)
Perform on-site assessment
Field Auditor performs assessment in max. 2 days.
Employee Roles
field auditor
Document Flow
Business Documents
assessment questionnaire (work document)
branch history information
Determine corrective or preventive actions
Based on the audit results, corrective or preventive actions are
assigned
Employee Roles
field auditor
Document Flow
Business Documents
assessor software comments & recommendations
Generate and send the audit and recommendation reports
The reports are generated and sent to the audited party for review
and agreement
Employee Roles
field auditor
Document Flow
Business Documents
branch recommendation report
branch audit report
Document Flow
Business Documents
branch recommendation report
Register Action Engagement
Note follow-up for proof of action in the Auditor Action Tracking
database.
Employee Roles
Document Flow
Business Documents
branch action plan assignments
Document Flow
Business Documents
auditor action tracking database
Register follow-up actions
Store recommendation report and register the specific action items
to be followed up.
Employee Roles
field auditor
Document Flow
Business Documents
assessor software comments & recommendations
branch recommendation report
branch audit report
Monitor corrective actions
The auditor monitors the
outstanding actions and their planned end date and triggers the
Branch Office for reaction.
Employee Roles
field auditor
Document Flow
Business Documents
corrective action correspondence
Participate to interviews/meetings
The Branch Office provides the required resources to run through
all questionnaire substance.
Employee Roles
branch employee
branch management
Document Flow
Business Documents
assessment questionnaire (work document)
branch history information
Review audit report
The audited party has to review the audit report to ensure that it is correct, and has to approve or sign the document
Employee Roles
branch management
Return action plan assignment and planning
Action plan assignments and due dates are posted back to the Field
Auditor.
Employee Roles
Document Flow
Business Documents
branch action plan assignments
Complete corrective actions
Internet/intranet access to corrective actions; audited party must complete outstanding tasks
Employee Roles
branch management
Document Flow
Business Documents
corrective action correspondence
Receive and Store assessment info
Store all assessment information
Employee Roles
central dispatch
Provide ad-hoc history information
Corp prepares the requested branch history (pick up from LAN or
mail)
Employee Roles
central dispatch
Document Flow
Business Documents
branch history information
Finalise and closure
Check if the audit cycle is complete. Ensure thet all outstanding
work is executed.
Employee Roles
central dispatch
dba management
Receive and Store action plans
All action related information and documentation is stored
centrally (Corp)
Employee Roles
Field Assessment
XX
Field Assessment
This process describes
the Field Audit work from dispatch up to final closure.
It is based on the logic
that the Field Force manages the complete follow-up cycle
for recommendations and provides proof of appropriate
completion.
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Show Document Flow
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Schedule Assessment
Plan & Prepare Assessment
Perform on-site assessment
Determine corrective or preventive actions
Generate and send the audit and recommendation reports
Register Action Engagement
Register follow-up actions
Monitor corrective actions
Participate to interviews/meetings
Review audit report
Return action plan assignment and planning
Complete corrective actions
Receive and Store assessment info
Provide ad-hoc history information
Finalise and closure
Receive and Store action plans
.
Source:
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Field Assessment
Escalation procedure could be established to "facilitate"
resolution of outstanding issues.
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